Account, billing, bugs, feature requests, press, anything — one inbox handles it all. Tell us your iOS version, your iPhone model, and (if relevant) the email tied to your Apple ID so we can find your account.
team@trykurb.app1–2 business days, often the same day. We are a small team based in the U.S.
Kurb AI is iOS only at this time. Android is on the roadmap.
English. We will use translation tools if you write to us in another language.
Axiom Trinity Labs, LLC
Delaware, United States
Cancel any time in iOS Settings:
Settings → [Your Name] → Subscriptions → Kurb AI → Cancel Subscription.
You keep access until the end of the current billing period.
All payments are processed by Apple and refunds are handled by Apple, not by us. Request a refund here:
reportaproblem.apple.com — sign in with your Apple ID, find the Kurb AI charge, and tap "Request a refund."
Apple decides each refund based on their policies. If you have already requested a refund from Apple and need our help, write to team@trykurb.app.
Open Kurb AI → Settings → Subscription → "Restore purchases." Make sure you are signed in to the same Apple ID that purchased the subscription.
The block uses Apple's Family Controls (Screen Time) framework. Open iOS Settings → Screen Time and confirm that Screen Time is on and that Kurb AI has the permission it requested during onboarding. Then open Kurb AI → Settings → Blocking → "Manage blocked apps" and re-pick the apps you want to block. Restart your phone if it still does not catch.
Tapping the primary button on the shield fires a notification. Open Settings → Notifications → Kurb AI and make sure notifications are allowed (banners + sounds on). Without notifications enabled the shield cannot route you back into the app to send your confession and unlock.
After you send the text, Kurb AI asks you to screenshot the Messages thread and upload it so we can confirm it actually went to your buddy. The apps unlock only after that screenshot passes. Make sure the screenshot clearly shows your buddy's name or number at the top along with your sent message.
The check fails if the message went to someone other than your buddy, or if the confession was edited or replaced before sending. Tap "Re-send the original" on the verify screen to re-open Messages with the correct text, send it, screenshot the thread, and upload again.
Yes. The whole point of Kurb AI is the friction of confessing to someone who knows you. Kurb writes the message; you send it to the accountability buddy you chose, then prove you sent it. Most cravings don't survive the thought of hitting send.
Open Kurb AI → Settings → Blocking → "Manage blocked apps" and adjust your selection.
Open the Challenge tab and tap "Change buddy" (or Kurb AI → Settings → Challenge). Pick a new contact and send them the one-time heads-up text; the new buddy takes effect once that message is sent.
Open Kurb AI → Settings → Account → "Delete account." This removes your profile, settings, and event history. If you cannot reach the in-app option, email team@trykurb.app from the address tied to your Apple / Google sign-in and we will process the deletion within 30 days.
Make sure you are on iOS 16 or later, that you are signed in to the same Apple ID across your device and the App Store, and that you have a network connection. If "Sign in with Apple" appears stuck, force-quit Kurb AI and reopen. If it still does not work, email team@trykurb.app.
Short version: we collect the minimum we need to run the app, we do not sell your data, we do not run ad SDKs, the screenshot you upload to prove you sent your confession is analyzed and then discarded (never stored), and you can delete your account at any time. The long version is in our Privacy Policy.
Email team@trykurb.app with the subject line "Press" or "Partnership."
