Account, billing, bugs, feature requests, press, anything — one inbox handles it all. Tell us your iOS version, your iPhone model, and (if relevant) the email tied to your Apple ID so we can find your account.
team@trykurb.app1–2 business days, often the same day. We are a small team based in the U.S.
Kurb AI is iOS only at this time. Android is on the roadmap.
English. We will use translation tools if you write to us in another language.
Axiom Trinity Labs, LLC
Delaware, United States
Cancel any time in iOS Settings:
Settings → [Your Name] → Subscriptions → Kurb AI → Cancel Subscription.
You keep access until the end of the current billing period.
All payments are processed by Apple and refunds are handled by Apple, not by us. Request a refund here:
reportaproblem.apple.com — sign in with your Apple ID, find the Kurb AI charge, and tap "Request a refund."
Apple decides each refund based on their policies. If you have already requested a refund from Apple and need our help, write to team@trykurb.app.
Open Kurb AI → Settings → Subscription → "Restore purchases." Make sure you are signed in to the same Apple ID that purchased the subscription.
The block uses Apple's Family Controls (Screen Time) framework. Open iOS Settings → Screen Time and confirm that Screen Time is on and that Kurb AI has the permission it requested during onboarding. Then open Kurb AI → Settings → Blocking → "Manage blocked apps" and re-pick the apps you want to block. Restart your phone if it still does not catch.
Tapping the primary button on the shield fires a notification. Open Settings → Notifications → Kurb AI and make sure notifications are allowed (banners + sounds on). Without notifications enabled the shield cannot route you back into the App to complete the challenge.
Drive Mode reads your location at the moment you start the challenge. Open Settings → Privacy & Security → Location Services → Kurb AI and make sure location is set to "While Using." If you recently moved, re-set your "home" point in Kurb AI → Challenge → Easy → Save.
Place your phone so the camera sees your full body from the side (not head-on). Make sure the room is well-lit. We continue to tune the pose detection — if it is consistently off for you, email us with your iPhone model and we will look into it.
Kurb AI errs on the strict side by design. If you genuinely need to order (sick, hosting people, etc.), explain that in the justification text and re-submit after the 30-minute cooldown. If a verdict feels broken, email us at team@trykurb.app; we use feedback to keep tuning the prompts.
Open Kurb AI → Settings → Blocking → "Manage blocked apps" and adjust your selection.
Open the Challenge tab and tap any of the four tiles (Easy / Medium / Hard / Nightmare). Configure that tier and tap "Save" or "Switch to [Name]."
Open Kurb AI → Settings → Account → "Delete account." This removes your profile, settings, and event history. If you cannot reach the in-app option, email team@trykurb.app from the address tied to your Apple / Google sign-in and we will process the deletion within 30 days.
Make sure you are on iOS 16 or later, that you are signed in to the same Apple ID across your device and the App Store, and that you have a network connection. If "Sign in with Apple" appears stuck, force-quit Kurb AI and reopen. If it still does not work, email team@trykurb.app.
Short version: we collect the minimum we need to run the app, we do not sell your data, we do not run ad SDKs, your pushup video never leaves your phone, and you can delete your account at any time. The long version is in our Privacy Policy.
Email team@trykurb.app with the subject line "Press" or "Partnership."
